FAQ
MEMBERSHIP
PAYMENT
ORDER
DELIVERY
An email will be sent to confirm your order upon receipt of your payment. We will notify you when your order is shipped from our Warehouse. If you selected shipping by TA Q BIN or OCS, a tracking number will also be advised.
You are able to check the shipping status of your order by entering your tracking number directly into TAQBIN or OCS.
For local delivery, goods will be delivered within 2 - 3 full working days upon receipt of payment.
Shipping Charges vary by weight, size and delivery address.
Courier Service – TA Q BIN Local Delivery
Cost : vary by weight, size and delivery address
Delivery : 2 - 3 Full Working Days
Weight limit: 25kg
TA Q BIN delivers the parcel within 2-3 full working days after the order has been processed.
Please provide your contact number for the courier to reach you in any unforeseen circumstances.
Tracking of the parcel can be done via their TAQBIN and click to check parcel status.
Courier Service – OCS Local Delivery
Cost : vary by weight, size and delivery address
Delivery : 2 - 3 Full Working Days
Weight limit: 30kg
OCS delivers the parcel within 2-3 full working days after the order has been processed.
Please provide your contact number for the courier to reach you in any unforeseen circumstances.
Tracking of the parcel can be done via OCS here.
PRODUCT
RETURN/EXCHANGE
Products requested to be exchanged must be received by Better Living Days within seven (7) calendar days from the date that the product was received by you.
Products to be exchanged must be the actual item received by you,
(1) in original condition with the original undamaged box and/or packaging and all tags intact;
(2) unused;
(3) unmodified.
Depending upon product availability, Customer can exchange the product with a similar item or another item of equal value
All exchanges are final and further requests of exchanges will be denied.
Please allow a minimum of 21 working days for us to receive and process your return/exchange.
Return shipping charges are the responsibility of the customer.
The refund may not be accepted in the following situations:
1) The item has been damaged due to customer’s fault (except opened package).
2) The item’s value has been remarkably decreased due to time-sensitive sales.
3) The item’s value has been remarkably decreased due to the customer’s usage/consumption.
4) The item has been customized.
Please follow these steps for return or exchange.
1) An email requesting the exchange should be sent to our Customer Service Team at contact@BetterLivingDays.com with your Order number within 7 working days of date of receipt of items.
2) Better Living Days will confirm the exchange details and email you a Product Exchange Form with a specific case code on it.
3) Fill up the form and mail it to us along with the original shipping receipt and returned item in the **original Packaging. Postage is the responsibility of the customer, we can refund shipping costs only if the return is a result of our error.
4) A minimum of 21 working days is required for the processing of your exchange.
** Product(s) to be exchanged must be the actual item received by you,
(1) in original condition with the original undamaged box and/or packaging and all tags intact;
(2) unused;
(3) unmodified.
Exchanges for products which do not meet all the above conditions will be duly declined.