Cancel Policy:

You may cancel the order before delivery. In case the product has been sent, you may contact our Customer Service Team at contact@BetterLivingDays.comand request for return and refund.

Refund Policy:

In general, the amount will be refunded through the same payment channel. The return cost and/or indemnity may be charged to you after you return the item. Shipping charges will not be refunded; we can refund shipping costs only if the return is a result of our error.

The refund may not be accepted in the following situations: 
1) The item has been damaged due to customer’s fault (except opened package).
2) The item’s value has been remarkably decreased due to time-sensitive sales. 
3) The item’s value has been remarkably decreased due to the customer’s usage/consumption. 
4) The item has been customized.

 

Exchange Policy:

Products requested to be exchanged must be received by Better Living Days within seven (7) calendar days from the date that the product was received by you.

Products to be exchanged must be the actual item received by you, 
(1)    in original condition with the original undamaged box and/or packaging and all tags intact;
(2)    unused;
(3)    unmodified.
Exchanges for products which do not meet all the above conditions will be duly declined.

Depending upon product availability, customer can exchange the product with a similar item or another item of equal value.

All exchanges are final and further requests of exchanges will be denied. 
Please allow a minimum of 21 working days for us to receive and process your return/exchange. 
Return shipping charges are the responsibility of the customer. We can refund shipping costs only if the return is a result of our error.

 

Exchange procedure

The following procedure governs the exchange of products:

 (1)    An email requesting the exchange should be sent to contact@BetterLivingDays.com.
 (2)    Better Living Days will confirm the exchange details and email you a Product Exchange Form with a specific case code on it.
 (3)    Fill up the form and mail it to us along with original shipping receipt and the returned item in the **original Packaging. Postage is the responsibility of the customer, we can refund shipping costs only if the return is a result of our error.
 (4)    A minimum of 21 working days is required for the for processing of your exchange.
All exchanges are final and further requests of exchanges will be denied.

 

 

** Product(s) to be exchanged must be the actual item received by you, 
(1) in original condition with the original undamaged box and/or packaging and all tags intact;
(2) unused;
(3) unmodified

 

Better Living Days reserves the right to make amendments to any of the above policies.