Delivery Information

Q1. When can I expect my order to arrive?

A.     An email will be sent to confirm your order upon receipt of your payment. We will notify you when your order is shipped from our Warehouse. If you selected shipping by TA Q BIN or OCS, a tracking number will also be advised.

You are able to check the shipping status of your order by entering your tracking number directly into TA Q BIN or OCS.

For local delivery, goods will be delivered within 2 - 3 full working days upon receipt of payment.

Q2. What are the Shipping Charges?

A.     Shipping Charges vary by weight, size and delivery address.

     Courier Service – TA Q BIN Local Delivery
     Cost : vary by weight, size and delivery address 
     Delivery : 2 - 3 Full Working Days 
     Weight limit: 25kg

TA Q BIN delivers the parcel within 2-3 full working days after the order has been processed. 
Please provide your contact number for the courier to reach you in any unforeseen circumstances.

Tracking of the parcel can be done via their TA Q BIN and click to check parcel status.


     Courier Service – OCS Local Delivery
     Cost : vary by weight, size and delivery address 
     Delivery : 2 - 3 Full Working Days 
     Weight limit: 30kg

OCS delivers the parcel within 2-3 full working days after the order has been processed. 
Please provide your contact number for the courier to reach you in any unforeseen circumstances.

Tracking of the parcel can be done via OCS here.

Q3. How long will delivery take?

A.      For TA Q BIN / OCS local delivery, goods will be delivered within 2 - 3 full working days upon receipt of payment.

Q4. How can I track my order?

A.     a) Detailed online tracking of Registered Parcel is not available for Registered Parcel deliveries. 
        b) To check on your TA Q BIN local courier delivery status, please click TA Q BIN and click to check parcel status.        

TA Q BIN Track n Trace

 

       c) To check on your OCS local courier delivery status, please click OCS here.

Q5. What happens if I’m not home to receive my package?

A.     A notice will be left at your address with instructions on how to arrange for another delivery or pickup.

Q6. I have received an item that was not supposed to be within my order! What should I do?

A.     We deeply apologise for the inconvenience. please contact our Customer Service Team at contact@BetterLivingDays.com with your name, order reference number and the situation, and our friendly personnel will be in touch with you with a Product Exchange Form containing a specific case number so that we can rectify the situation soonest. Customers will have to ensure that the product to be returned is returned in the original condition, with all tags attached, and must be returned in the undamaged box and/or packaging.