FAQ

MEMBERSHIP

No. However, membership is free and you’ll gain access to the latest promotions and deals.. Sign up here!
Sign up here! and you’ll automatically be added to our mailing list!
Your privacy is important to us. Your information will not be sold to third parties.

PAYMENT

Members are able to purchase with a valid credit card, debit card or PayPal account.
Yes, Better Living Days will bear the Credit Card or Paypal transaction fee.
Yes, goods and service tax have been included in the price.
We aim to ensure that every credit card transaction occurring with us is made within a secure environment. When ready for payment, the transaction will be routed to our payment vendors PayPal. Better Living Days does not store your credit card information.
When you submit personal information on our website, we will protect your information both online and offline. When you submit sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software in the industry, Secure Socket Layer. While on a secure page, (such as our order form which is hosted in a secure data facility) the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just "surfing." We also use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure once it is received. For example, we store the personal information you provide on computer systems with very limited access that are located in secured facilities.

ORDER

You may cancel the order before delivery. In case the product has been sent, you may contact our Customer Service Team at contact@BetterLivingDays.com and request for return and refund.
You may amend your order once it has been confirmed. Please contact our Customer Service Team at contact@BetterLivingDays.com for assistance.

DELIVERY

An email will be sent to confirm your order upon receipt of your payment. We will notify you when your order is shipped from our Warehouse. If you selected shipping by TA Q BIN or OCS, a tracking number will also be advised.

You are able to check the shipping status of your order by entering your tracking number directly into TAQBIN or OCS.

For local delivery, goods will be delivered within 2 - 3 full working days upon receipt of payment.

Shipping Charges vary by weight, size and delivery address.

     Courier Service – TA Q BIN Local Delivery
     Cost : vary by weight, size and delivery address 
     Delivery : 2 - 3 Full Working Days 
     Weight limit: 25kg

TA Q BIN delivers the parcel within 2-3 full working days after the order has been processed. 
Please provide your contact number for the courier to reach you in any unforeseen circumstances.

Tracking of the parcel can be done via their TAQBIN and click to check parcel status.


     Courier Service – OCS Local Delivery
     Cost : vary by weight, size and delivery address 
     Delivery : 2 - 3 Full Working Days 
     Weight limit: 30kg

OCS delivers the parcel within 2-3 full working days after the order has been processed. 
Please provide your contact number for the courier to reach you in any unforeseen circumstances.

Tracking of the parcel can be done via OCS here.

For TA Q BIN / OCS local delivery, goods will be delivered within 2 - 3 full working days upon receipt of payment.

 a) Detailed online tracking of Registered Parcel is not available for Registered Parcel deliveries. 
        b) To check on your TA Q BIN local courier delivery status, please click TAQBIN and click to check parcel status.        

TA Q BIN Track n Trace


       c) To check on your OCS local courier delivery status, please click OCS here.

A notice will be left at your address with instructions on how to arrange for another delivery or pickup.
We deeply apologise for the inconvenience. please contact our Customer Service Team at contact@BetterLivingDays.com with your name, order reference number and the situation, and our friendly personnel will be in touch with you with a Product Exchange Form containing a specific case number so that we can rectify the situation soonest. Customers will have to ensure that the product to be returned is returned in the original condition, with all tags attached, and must be returned in the undamaged box and/or packaging.

PRODUCT

We are unable to guarantee repeat orders of products listed on our webpage, since we aim to consistently source new products from around the world. Feel free to send us an email if there's a particular item out of stock that you are interested in and we may be able to assist you.

RETURN/EXCHANGE

As much as we try to maintain the best conditions of our products, shipping them may involve rigorous movement. We apologise for the inconvenience if the faulty product has delivered. Please contact our Customer Service Team at contact@BetterLivingDays.com with your name, order reference number and the situation, and our friendly personnel will be in touch with you with a Product Exchange Form containing a specific case number so that we can rectify the situation quickly. Customers will have to ensure that the product to be returned is returned in the original condition, with all tags attached, and must be returned in the undamaged box and/or packaging.

Products requested to be exchanged must be received by Better Living Days within seven (7) calendar days from the date that the product was received by you.

Products to be exchanged must be the actual item received by you,
(1) in original condition with the original undamaged box and/or packaging and all tags intact;
(2) unused;
(3) unmodified.

Exchanges for products which do not meet all the above conditions will be duly declined.

Depending upon product availability, Customer can exchange the product with a similar item or another item of equal value

All exchanges are final and further requests of exchanges will be denied.

Please allow a minimum of 21 working days for us to receive and process your return/exchange.

Return shipping charges are the responsibility of the customer.

In general, the amount will be refunded through the same payment channel. The return cost and/or indemnity may be charged to you after you return the item. Shipping charges will not be refunded;; we can refund shipping costs only if the return is a result of our error.

The refund may not be accepted in the following situations: 
1) The item has been damaged due to customer’s fault (except opened package).
2) The item’s value has been remarkably decreased due to time-sensitive sales. 
3) The item’s value has been remarkably decreased due to the customer’s usage/consumption. 
4) The item has been customized.

Please follow these steps for return or exchange.

1) An email requesting the exchange should be sent to our Customer Service Team at contact@BetterLivingDays.com with your Order number within 7 working days of date of receipt of items. 
2) Better Living Days will confirm the exchange details and email you a Product Exchange Form with a specific case code on it.
3) Fill up the form and mail it to us along with the original shipping receipt and returned item in the **original Packaging. Postage is the responsibility of the customer, we can refund shipping costs only if the return is a result of our error. 
4) A minimum of 21 working days is required for the processing of your exchange.

** Product(s) to be exchanged must be the actual item received by you, 
(1) in original condition with the original undamaged box and/or packaging and all tags intact;
(2) unused;
(3) unmodified.
Exchanges for products which do not meet all the above conditions will be duly declined.

CONTACT